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Learnings from Thoughtly Launch Week: Prioritizing What Matters Most to Our Customers
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Learnings from Thoughtly Launch Week: Prioritizing What Matters Most to Our Customers

Mary Correnti
Mary Correnti
Head of Marketing @ Thoughtly
Strategic Insights

The Thoughtly Launch Week was an exhilarating journey, filled with valuable insights that reinforced our commitment to our customers. As we rolled out Thoughtly, we paid close attention to feedback and interactions from our users. Several key priorities emerged, guiding our ongoing efforts to enhance our product and better serve our customer base. 

Here’s a look at the most important takeaways from our launch week.

1. Latency: Speed Matters

One of the most consistent requirements we gathered from customers was the importance of low latency. Our customers need Thoughtly to be fast and responsive, ensuring that their operations run smoothly without any delays. High latency can disrupt workflows and lead to frustration. We will continue to:

  • Optimize Backend Processes: Streamline our infrastructure to reduce response times.

  • Continuously Monitor: Implement tools to monitor latency in real-time and address any issues immediately.

  • Enhance User Feedback Loops: Actively seek and incorporate user feedback to fine-tune performance.

2. Natural Sounding Voices: Creating a Seamless Experience

Another critical aspect that stood out was the need for natural sounding voices. Our customers rely on Thoughtly to provide an engaging and human-like interaction experience. The quality of our voice synthesis technology directly impacts user satisfaction. We remain dedicated to:

  • Utilizing Advanced Voice Synthesis Technology: Leveraging state-of-the-art technology to deliver natural, expressive voices.

  • Offering Customization Options: Providing a range of voice options to suit different preferences and contexts.

  • Continuously Improving: Regularly updating our voice library based on user preferences and technological advancements.

3. Seamless Integration: Fitting into Existing Systems

Customers expressed the need for Thoughtly to integrate seamlessly with their existing systems. They want a solution that can be easily incorporated into their workflows without requiring extensive modifications. We will continue to focus on:

  • Maintaining a Versatile API: Allowing for easy integration with various platforms and systems.

  • Ensuring Compatibility: Testing for compatibility with a wide range of software and hardware environments.

  • Providing User-Friendly Documentation: Offering clear and comprehensive documentation to assist with the integration process.

4. Expert Set Up: Providing Professional Support

The launch week underscored the importance of expert setup and professional support. Customers appreciate having access to knowledgeable professionals who can help them get the most out of Thoughtly.

Our Agent Accelerator Program is designed to provide this level of support. We are committed to:

  • Maintaining Dedicated Support Teams: Assisting with setup and troubleshooting through our Agent Accelerator Program.

  • Offering Training and Onboarding: Providing comprehensive programs to help customers understand and utilize all features of Thoughtly.

  • Providing Ongoing Assistance: Ensuring long-term success and satisfaction with continuous support from our expert team.


The Thoughtly Launch Week provided us with invaluable insights into what our customers value most. By continuing to prioritize low latency, natural sounding voices, seamless integration, and expert setup through our Agent Accelerator Program, we are dedicated to keeping our customers happy and exceeding their expectations. These learnings will guide our development and customer engagement strategies, ensuring that Thoughtly remains a trusted and essential tool for our users.

Thank you to everyone who participated in our launch week. Your feedback and support are instrumental in our journey to make Thoughtly the best it can be.

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